Employee Feedback based on Client's Feedback


Many times I see that managers or management rate an analyst’s performance based on the feedback provided by the client. How appropriate is that?

Let us look at a few instances, where negative feedback was received:

A) Client has shared a request, which was not aligning with the client company’s goals. After the project is completed and reports shared, his colleagues pointed that out. Now, to save himself, the client has said that we have done the work wrong

B) Client has shared a request, for which the results are impossible to achieve. The analysts worked hard, still did not find any result.

C) Client has shared a request which was misunderstood by the Manager. The analysts have worked based on the manager’s inputs, ultimately delivering the wrong output.